“Come in and welcome.” You are in control, don’t ask questions of what someone likes, rather anticipate needs. If you don’t know what they like to drink order coffee, water, tea, lemonade, and soda. Give them a gift. Tell them where to sit “You can sit right here.” The vast majority of people float through life looking to have an experience and expect to pay to receive it. Give them an experience.
Give people an experience
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