Wednesday morning

5:39am What did I do? I use this blog to share how I felt. It is a journal then. But what did I do? Who did I interact with? Yesterday I got to work a little late. The two girls who work down the hall were laughing. I made a cup of coffee and went through my emails. There was no call in the morning because we had our bi-weekly meeting where the staff come in to go over patients. The meeting started at 9am and got over with around 10am. After the meeting I met with the nurses to go over new assignments and update on our hiring process. At 10:30am I got on a group call for the communities on the west side then had my call with the supervisor. The call went well. Afterwards we got two referrals. I felt better. Getting referrals and admitting patients is how we stay in business. Around ten pm last night the admitting nurse sent me a text saying she did not admit the patient. I am frustrated. We are not a good hospice. We are not helpful or easy to work with. We do not provide value. We are like the beggars on the freeway exit, asking for consideration out of pity. I talked with my lead clinical nurse. She is always apprehensive to admit patients. Our approach does not work and our business is failing. I am not proud that this site is a reflection of me as a leader.