5:39am, apartment in Chandler, Arizona, Tuesday morning, March 22, 2022. The company is holding a three day sales training at a hotel by the airport in Phoenix this week. It starts this morning at 9:30am. They had a couple of extra spots available and offered them to directors. When I agreed to go I mistakenly thought it was just for one day. When I realized the truth I began to feel stress. Being out of the office three days would put me even further behind. But now that the time has arrived, I am grateful. Since the training starts later, my morning is not rushed. I am going to read a little longer, have an extra cup of coffee and listen to some music. It feels so good to know I don’t have to go to the office. My already late tasks may back up more but, a change in perspective is very much appreciated.
Tag: sales
Sales
10:01am the sales manager next door quit. It wasn’t surprising, he wasn’t very effective. Few sales people are. Anyone can get the general idea of sales. How to qualify an account learn what to say. Pretty much everyone can go over features and benefits and ask for the sale. But only one in ten, maybe one in twenty can truly “sell.” Develop an ephemeral alchemy that builds trust, desire and scarcity. That evokes a swirl of emotions in somebody. But not just anybody. It has to be the right person. A person that in sales terms “has the power to say ‘yes.’”
Writing
9:36am We are getting ready to leave for the activity center. It should be a fun time. Right now I am thinking about the creative pursuit of writing and what I do for work. I have come up with a new perspective. In the summer of 2002, well before my daughter was born, my wife and I moved to Valencia, California from Evanston, Wyoming. My wife kept her corporate position but I quit my job as a religious consultant for the state of Wyoming. We moved so I could be an actor and my wife could be closer to family. It was a rash adventurous decision we made as newlyweds who were sure we could conquer the world. The move was not free of tension. My wife was supportive but skeptical. While she looked forward to spending time with her sisters she wasn’t sure of my new plan for work. But I was confident. I envisioned myself auditioning for parts and easily getting jobs to pay my share of the bills. As soon as I got to California I began submitting headshots. I auditioned for some student films and got some parts but not nothing else. By the fall I realized I had neither the drive nor the talent to be a successful actor. I wasn’t terribly heartbroken. I tried and it didn’t work out. I accepted the failure but was left with a creative void. I needed to find a new pursuit. 3:09pm hanging out at the activity center, picking up where I left off. I decided I was going to be a writer. It wasn’t too much of a reach. Starting years earlier in seminary I had written some stories and started a novel. In fact I had just finished an autobiography of my youth titled “The Journey and the Destination.” In the moment I was happy. Writing was my new identity. This is noteworthy because it was during what I consider the most vibrant period of my life i.e. the time I was a hospice chaplain. In reality being a hospice chaplain was not my career choice. It was the job I did to support myself while I wrote. I loved being a chaplain. I cherish the time but I identified as a writer more than a chaplain. Just saying that reduces my anxiety. It changes how I approach work and purpose. For so long I have viewed my situation as facing a choice between sales/operations or being a chaplain. In reality I am facing a choice between sales/operations and writing. I know who I am, what I want to be. I want to be a writer. I am a writer. I simply realize I can’t expect writing to produce sustainable income. So the question I ask is, “What do I want to do to support myself while I write?”
Still on theme
6:39pm in the apartment. Picked up dinner for everyone, finished eating, now changing. I am still on the same theme today. My work history isn’t normal. No one should change jobs fourteen times in twelve years. No one should worry about being fired everyday. No one should have to give themselves a pep talk to get ready for work. I loved being a chaplain. I was empowered by the job. It wasn’t perfect but it was great as far as jobs go. It fit my personality. I hate operations and sales. I knew early I didn’t want to do operations. It wasn’t much longer I knew I hated sales. But work has a way of locking you in. Your resume shows experience in certain fields. Whether you like those fields is a different story. The immediacy of needing money and having a job override choice. Next thing you know you are depressed and stuck. I need to change.
Hospice
10:44am when the chaplain role was ending I knew staying in hospice meant sales or operations. Neither felt right. 12 years later they still don’t feel right. I am trapped in long forgotten choices. How do I move forward? Can I find peace?
Confluence
There is this confluence in my life where a lot of things happened together. A nexus. One was the five years of being the chaplain. I loved that job but after five years it had become stale. I wanted to try something new. Second, I became a parent. That changed my world outlook and made me more anxious. Third was the financial crisis. That disrupted our lives. I felt I had to make more money. I have gotten into a worldview rut. I don’t mind the things I have done. Sales, travel, operations. But I would like to feel that security and enjoyment of being a chaplain again at work. I am exhausted
Journeyman
9:17am I was contacted by a former sales colleague this morning. He asked me to be a reference for a new job. I said I would be happy to. I feel for the guy. He has had a similar career arc in sales that I had. He is a former athlete. Competitive guy. Really nice. But just not able to produce final results. At my present job I enjoy the work, feel I am doing good. But the census and revenue just aren’t there. My sales failure continue to dog me. Even when I am not in sales!
Low key and a glimpse
10:28am I drove to the office this morning to work on a presentation for tomorrow. As I drove I thought about chaplaincy, sales and operations. The three jobs I have had in my twenty two plus year career. Being the hospice chaplain was far and away the best. Sales were far and away the worst. I miss being the chaplain. I am relieved I don’t do sales. Operations aren’t bad. But not my passion. I am not a hard charger. A visitor who interviewed me for this job described me as “low key.” I get that a lot. “Quiet” “low key” “calm presence” those are good traits for a Chaplain, not as much for a leader. Definitely not good traits for sales. As I pulled into the office I had a glimpse of remembering what it felt like to be the chaplain. To not worry about job security. To not be constantly scared of reprimand or dismissal.
results scorecard
6:19am Saturday. Achieving goals are difficult. Making money, hitting budget. Similar to baseball if i get a positive result 3 out of 10 times I consider that a success. I have looked back at my career since end of 2009/beginning of 2010. First job since being a chaplain sales. I was successful and got results. But it was more from the team around me than me. Second job, executive director. Did not get results. Third job director of sales. Got results. fourth job, vice president of sales. a wash. The census and revenue went down but I don’t own it. Fifth job, marketing director. Got results because had good team. sixth, seventh, eighth, ninth jobs didn’t get results but tough situations. 10 job. true start up. Got results I am proud of but did not achieve volume or consistency. 11 job, executive director. Got results. 12 job. not getting results. My own personal scorecard. 6 out of 12 situations I got positive results.
Success puzzle
2:02pm at a new rest stop, just past the Arizona state line. Sunday Father’s Day. This is the latest I have had a first post in a long time. Success is like a puzzle. Since 2009 I have been trying. I keep doing the same thing and getting the same results. I have traded out the puzzle- sales, operations, entrepreneurship. But I stack the pieces the same. I try hard. I give a good effort. But I don’t ignite. Take off. Find security. Growth. Change language: I approach opportunities in innovative ways. I find success. I grow. I expand. I flow.