March 12, 2025, Wednesday night, 7:01pm,pacific standard time, parking lot of school of rock, San Juan Capistrano,California,USA. I knew going into this job the branch was in a tough spot. They had a tri-annual survey with serious issues in key areas, staff turnover was high and quality scores were low. What I didn’t know is the branch is the lowest performing one financially in the entire company. This morning the senior Vice President sent out an email regarding repayment penalties and Orange County was by far the worst. Later today he sent notice he is coming to town next week. Then the division President got on our afternoon marketing call to hear what we are working on. Right now we are ground zero for executive leadership oversight. The spotlight is white hot. I guess I wanted an opportunity to prove my worth. Here it is.